|
Yes |
No |
|
Have you ever had your vehicle at PISTN WEB SYSTEM before this visit?
|
|
|
|
Did we greet you promptly?
|
|
|
|
Did we treat you with respect?
|
|
|
|
Did we explain how we determined your vehicle's problem?
|
|
|
|
Did we review your vehicle inspection with you?
|
|
|
|
Did we explain our estimate to your satisfaction prior to the service?
|
|
|
|
Did we offer to show you the repair work performed?
|
|
|
|
Did we complete the service on your vehicle when promised?
|
|
|
|
Was your vehicle fixed right the first time on this visit?
|
|
|
|
If your vehicle wasn't fixed right the first time, has your problem been resolved?
|
|
|
|
I intend to return to PISTN WEB SYSTEM for future services.
|
|
|
